Native Help Center
Security Support

Report a Security Concern or Incident

Use this to report any concern or incident. This includes suspected or confirmed incidents. Examples include:

• Phishing attempts

• Malware installed

• Suspicious user activity

• Poor service account security

• Vulnerable infrastructure or code

Report Stolen or Lost Equipment

Before submitting this ticket, please review our IT Asset Management Policy (Lost or Stolen Equipment) which outlines critical immediate actions required to protect company data. Key steps include:

• Immediately contacting your direct supervisor

• Filing a police report for stolen devices

• Avoiding logging into company accounts from unsecured devices

Request a DLP Rule Change

Use this to request changes to Data Loss Prevention (DLP) rules.

 This includes new rules, modifications, or exceptions. Examples include:

• Creating new DLP rules for sensitive data types

• Modifying existing DLP policies for specific departments

• Implementing DLP monitoring for new systems

• Requesting exceptions for specific business workflows

• Updating DLP configurations to address security findings

Security Questionnaire / Customer Assistance

If you are working on an RFP response, proposal, or customer questionnaire that needs InfoSec support, create a ticket here.

InfoSec Policies and Sales Support Docs

The Information Security Policies and Standards page has our published policies and standards, along with documents that can help for Sales / Customer Success. Some common requests are:

• Sales Support - Privacy addendum, Data Flow diagram, Network diagram

• MSA / SaaS Agreement

• Certifications - UK Cyber Essentials, SOC 2, GDPR Local

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