Native Help Center
Google Workspace & Cloud

Google Group Requests

Requests for creating or editing Google Groups, or for troubleshooting Google Group issues.

Shared Drives and Google Drive

To create Shared Drives, transfer drive content, troubleshoot Google Drive issues, or find a lost Drive file

Email Troubleshooting

Troubleshooting email issues or custom email requests like forwarding/blocking. Use Security Support for suspicious phishing or malicious emails.

GCP Requests

All GCP access requests should be made through Developer Portal. It will be in Developer Portal under the IAM section.

GCP Resource Access Request

For access requests to a resource like BigQuery, use this request and fill out the details. Please be sure to include the Google Group for your team since access is granted at the group level, the GCP Project, and the resource name (GCS Bucket name, BigQuery dataset, etc.).

GCP Project Access Request

Access requests to GCP Projects can be made here, but these are granted in limited cases, and are usually reserved only for engineers.

GCP Service Account Request

Use this to request a new service account.

Please be sure you understand GCP terminology before making a request:

• Access Management overview

  • • • Principal. A principal can be a Google Account (for end users), a service account (for applications and compute workloads), a Google group, or a Google Workspace account or Cloud Identity domain that can access a resource. Each principal has its own identifier, which is typically an email address.

      • Role. A role is a collection of permissions. Permissions determine what operations are allowed on a resource. When you grant a role to a principal, you grant all the permissions that the role contains.

• GCP Project

  • • • A project organizes all your Google Cloud resources. All data in Cloud Storage belongs inside a project. A project consists of a set of users; a set of APIs; and billing, authentication, and monitoring settings for those APIs. So, for example, all of your Cloud Storage buckets and objects, along with user permissions for accessing them, reside in a project.

• GCP Resources

  • • • A cloud resource is a an asset that you are looking for access to. In this context, it is usually a specific dataset, bucket, service, etc.

Additional Google related support

Use this if you cannot find what you need above

Software Access Requests

Go to this page for access requests to other software (GitHub, Looker, etc.)

Security Help

Go here if you want to report a security concern, like investigating suspicious activity or phishing.

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